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Training for POSP - General Insurance

Course Overview

This is a comprehensive course which provides an overview of several important topics that are pertinent to a General insurance POS agent. While the initial chapters explain the concept of risk and insurance, further chapters will help you understand how it works, its’ principles, general insurance common practices, products and guidelines for POS agents and more, all that will lead you to an unparalleled level of knowledge and success.

General insurance in Indian market conduct, important information & guidelines for POS agents and the various types of scenarios that could arise within the functional domain are discussed at great length.  The course takes the user through all of the requirements stipulated in the training outline and conclude with an interactive quiz based upon what you will learn in this course.

Course Objective

  • The objective of the course is to help Learner understand importance & functioning of insurance
  • Develop knowledge of various types of Risk and Insurance
  • To prepare individuals to get qualified for working as POSP for Insurance
  • Understanding of General Insurance: POSPs should have a thorough understanding of what general insurance is and how it works. They should be able to explain the different types of general insurance policies and their benefits to potential customers.
  • Product Knowledge: POSPs should be familiar with the general insurance products offered by the insurance company they represent. They should know the features, benefits, and pricing of each product and be able to explain them to customers.
  • Customer Service Skills: POSPs should be trained in customer service skills, including how to communicate effectively with customers, how to handle objections, and how to build trust with potential customers.
  • Sales Techniques: POSPs should be trained in sales techniques specific to the insurance industry, including how to identify potential customers, how to make effective sales pitches, and how to close sales.
  • Compliance: POSPs should be trained in compliance with the regulations governing the sale of general insurance products. They should understand the importance of following the rules and regulations governing the sale of insurance and the consequences of non-compliance.
  • Risk Assessment and Management: POSPs should be trained in risk assessment and management skills to evaluate the potential risks and losses associated with the customer's assets and suggest appropriate coverage based on the customer's needs.
  • Claims Processing: POSPs should be trained in claims processing procedures, including how to initiate a claim, what information is required, and how to follow up with the insurance company and customer until the claim is settled.

Duration : 15 hrs


Course Fee: 499 INR

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Those who have already paid or enrolled for the course need not to pay

Course Content

  • Comprehensive training module aligned with authority approved guidelines
  • Separate modular courses for General Insurance of 15 hours.
  • Inbuilt feature for learning level assessment.
  • Real time tracking of pace of training
  • End Course assessment
  • Certification of completion of training

Industry Job roles

  • Mandatory training for person eligible to become Point of sale person ('POSP') for insurance.
  • Developing and conducting training programs for POSPs: Designing and implementing training programs that cover the objectives mentioned above, ensuring that the POSPs have the necessary skills and knowledge to sell general insurance products effectively.
  • Conducting on-the-job training: Providing on-the-job training to POSPs to help them develop the practical skills they need to sell general insurance products.
  • Monitoring and evaluating performance: Monitoring the performance of POSPs and evaluating the effectiveness of the training programs to identify areas for improvement.
  • Providing feedback and coaching: Providing regular feedback and coaching to POSPs to help them improve their sales skills, customer service, and compliance with regulations.
  • Updating training materials: Updating training materials regularly to reflect changes in the general insurance industry and the products offered by the insurance company.
  • Collaborating with other departments: Collaborating with other departments within the insurance company, such as sales, underwriting, and claims, to ensure that POSPs have a comprehensive understanding of the products and services offered by the company.
  • Compliance and risk management: Ensuring that POSPs are trained to adhere to compliance and risk management policies and procedures to avoid non-compliance with industry regulations.